ASSESSMENTS & WORKSHOPS
CONFLICT STYLES
Where there are two or three gathered...there's going to be conflict. It happens!
Conflict isn't bad, but not knowing how to handle conflict can be. Handle it wrong and client dissatisfaction soon follows along with a dramatic collapse in employee morale.
You can avoid this and make progress in conflict.
WHAT DOES CONFLICT LEADS TO?
A Google search of the phrase “conflict leads to” produces the following results:
√...growth
√...change
√...progress
√...innovation
√...revolution
We love this! Did you notice that none of the results were negative?
CONFLICT IS NOT NEGATIVE
How different would your experiences be if you nurtured your mindset that: "Conflict is a chance of growth; an opportunity to improve."
And since we have adopted this into our way of thinking, it has opened a world of possibilities that had previously been concealed behind a layer of faulty assumptions and fear of the unknown.
This transformational perspective helped extract the fangs of conflict and mutes its menacing growl. We no longer view conflict as a fight for street cred or respect. Instead, it’s an opportunity for us to get better and better.
Therefore, we should learn how to handle conflict...because doing so will lead to a continuous improvement in us.
HANDLE CONFLICTS WITH CARE
It’s important to note that not all conflict can be resolved, but it all must certainly be handled with care.
There is a solution to support you with this ever important leadership task. Style Matters: The Kraybill Conflict Style Inventory is a culturally flexible, psychometrically-validated approach that identifies users' preferred conflict management style.
The inventory takes between 3-5 minutes to complete, after which you’ll receive a comprehensive report with detailed suggestions for optimizing your 5 conflict styles:
√ Directing
√ Avoiding
√ Harmonizing
√ Cooperating
√ Compromising
The report devotes several pages to exploring each conflict style, outlining their strengths and caution points, as well as offering insights on how to work with people who favor a certain conflict style.
One distinguishing advantage of this inventory is that it also assesses users' “Storm Shift,” which is how their behavior changes as conflict escalates. Knowing your “Storm Shift” will help to increase your emotional intelligence and achieve self-mastery of your emotions, even in the midst of a heated argument.
WHY THIS WILL BRING VALUE TO YOU
ABOUT YOUR COACH
Steven Lozada
Executive Leadership Coach
Founder of Upward Mindset, LLC and your Professional Certified Coach (PCC), Project Management Professional (PMP) and an MBA with an empathetic focus on helping you surrender the past, serve the present, and shape the future.
He is a professional Ontological Coach, certified Executive and Team Performance Coach, and a certified coach in Conversational Intelligence (C-IQ). Steven is an Assessments Certified Practitioner (ACP) with 24x7 Assessments.